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Original review updated by user Oct 27, 2020
This organization is a scam fueled by a reptilian mindset! They are completely and utterly inept at managing detailed tax returns.
Their ultimate goal is to leave you hanging until every dime is squeezed out of your bank account. Optima can only handle those types of returns that utilize BASIC formats. You remember, the same forms you alone could easily complete to account for part time employment during your high school and/or college years! I am so happy I caught on to their thievery!!!
Throughout the World Wide Web, law abiding citizens have written negative reviews about this questionable organization.
If and when OTR responds, you will get a formula reply promising to help you. Meaning, they use almost the same wording for everybody; paraphrasing themselves repeatedly. Please dont let them fool you! They do practically nothing to resolve your legitimate issues in the manner you desire.
Specifically, in the manner YOU DESERVE!
Optima loves boasting about their Better Business Bureau rating. The BBB states the grading system DOES NOT factor in consumer reviews, complaints or lawsuits no matter how many are lodged against them. At one point OTR garnered over 500 BBB complaints during a three year period; 78% concerning problems with a product and/or service. Less than half closed.
Theres no disclosure, however, as to whether or not both parties resolved the complaint at all or settled it in a fair and satisfying manner.
As many Optima victims have discovered, the IRS can legitimately assist you.
They have the final word and will warn you to AVOID this useless, nefarious institution. Imagine how the Department of the Treasury scrutinizes returns prepared and submitted by Optima!!!
User's recommendation: Stay away from Optima.
Product or Service Mentioned: Optima Tax Relief Tax Resolution.
Monetary Loss: $600.
Preferred solution: Full refund.
Optima Tax Relief Pros: Misrepresented services.
Optima Tax Relief Cons: Misrepresented services, Make up stuff to scare you even more, Response timing, Services, Rogues.