Most helpful review
New Reviewer

Optimal tax has only one man to do all the work, eg I called to speak with Andrea Bryant, his voice-mail picked up, I called customer service Andrea voice-mail picked up, I called anything else,Andrea

My complaint is that I already authorized Andrea Bryant to withdraw 295 dollars from my account on the 23rd of this month, for investigation on my tax problems with IRS,I called to cancel the transaction but Andrea Bryant is not answering, I drew my conclusion that Andrea Bryant does not work for Optimal tax, and I have gone back to my previous consultant honest tax, which Andrea Bryant said he has never heard about them.

User's recommendation: No for now.

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ID
#3962863 Review #3962863 is a subjective opinion of poster.
Preferred solution
To cancel the withdrawal for 23rd of this month in the amount of 295 dollars.

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Verified Reviewer
New Reviewer

Your ads on TV

I recently saw an ad that had testimonials from customers who lambasted their experiences with the IRS. I realize you are trying to sell your service, but in today's atmosphere, with even members of Congress presenting the picture of IRS agents coming to small businesses with loaded assault weapons, your choice of comments just adds fuel to the fire. There must be some other way to attract customers than to have reports of the worst experiences with officers from a government agency.

User's recommendation: no comment against the performance of the company.

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ID
#3901826 Review #3901826 is a subjective opinion of poster.
Location
Rocky Point, New York
Preferred solution
nothing
New Reviewer

Complain

They have made the situation worst. Now i have agreed to a settlement and my pay check are being garnished. Im paying $1000 a month plus all my paycheck. Theyve left me in ruin.

User's recommendation: Move on. Don’t use this company. Better off dealing with a tax professional.

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ID
#3778524 Review #3778524 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$10
Preferred solution
Full refund

Chris clark lack of communication, I need copies of all the tax years you've submitted on my behalf the last couple years are most important 2020, 2019, I need these to proceed with my divorce I r

i'm a current customer looking for a status update, also with my current program is 2021 included if not how much more to add it
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ID
#3343638 Review #3343638 is a subjective opinion of poster.
Location
Cheyenne, Wyoming

BAIT AND SWITCH COMPANY, STOLE 6000 USD

No tax relief given. Company does not have licensed tax professionals. Hired a bunch of scam artists to extract money and do nothing in return.
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1 comment
#2169684

agree completely!!! The slick talker Hispanic telemarketer /HOOK MARKETER and the ENTIRE STAFF including so-called TOP LEVEL EXECS are simply scam artists !!!!

Optima spends a small fortune on TALK RADIO ADS to lure busy Entrepreneurs into their scams TRADING on the celebrity of well-known POLITICAL COMMENTATORS!!! OptimA STOLE $11000 from me . ADVISE YOU TO FILE COMPLAINTS WITH ATTY. GENERAL OF CA.

and Ca.

Bar Assoc. since CEO is a so-called attorney

ID
#3239259 Review #3239259 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland
New Reviewer

False statements and fraudulent business practices by Optima

After months of complaining about lack of proper tax services (given an unlicensed tax professional) and Optima Eating close to 6000 dollars of my funds while going incommunicado or delivering on any of my requests, optima promises to pay me back fully and then backtracked and offered me a petty amount of 900 dollars after promising in good faith on a recorded line they would pay be back for doing zero support. I felt like I was in a corrupt country dealing with a corrupt company m with no rule of law when I dealt with Optima.

User's recommendation: Avoid optima tax relief at all costs.

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1 comment
#2169685

Agree completely!!!! NATIONAL SCAM COMPANY with HQ in corrupt Calif. stole $11000 from me with NO COMPROMISE REFUNDS !!!!

ID
#3236867 Review #3236867 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$6500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

FRAUDULENT COMPANY OPTIMA TAX RELIEF

OPTIMA TAX RELIEF CHARGED CLOSE TO 10,000 DOLLARS AND PROVIDED ME AN UNLICENSED BOOK KEEPER WHO CLAIMED TO BE A TAX PROFESSIONAL TO RESOLVE MY TAX MATTERS. THE COMPANY IS FRAUDULENT, WILL NOT RETURN MONEY BACK. THE CASE MANAGER/FRAUDULENT TAX PREPARER WAS NOT LICENSED. OPTIMA WOULD NOT RETURN MY CALLS OR RESPOND TO ANY REQUESTS TO GET A LEGITIMATE PROFESSIONAL. THEY HAVE AN AMAZING SOUNDING SALES ASSOCIATE WHO WILL OVERPROMISE BUT THEN THE REAL SERVICES WOULD NEVER BE PROVIDED AS PROMISED. BEWARE THIS COMPANY.

User's recommendation: DO NOT FALL FOR THIS TRAP.

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ID
#3236685 Review #3236685 is a subjective opinion of poster.
Cons
  • Played games
  • Communication issues
  • Took 7500 bucks and negotiated nothing with the irs
Loss
$6500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I do not feel like I received what they advertised.

I called Optima based on their commercials. They have "real " testimonials of customers they have helped lower or erase their tax debt. Nether happened for us. Taxes and penalties keep accruing while we wait for them to work their magic, which took a year and then nothing. We paid 3500 to have them help us. Please I beg you do not get taken in by this company. Go to a reputable tax person in your area. They can do the same thing for way less money! Do NOT USE OPTIMA!!!!!!!
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ID
#3207018 Review #3207018 is a subjective opinion of poster.
Pros
  • Appeared to be legit
  • App
  • Misrepresented services
Cons
  • Misrepresented services
Loss
$3500
Preferred solution
Full refund

Optima took my money and no results yet.

I have paid optima over $15,000 to resolve my tax debt which started at $170,000 two years ago and is now over$200,000. Optima has done nothing to resolve my debt other than to tell me that they can do a payment plan with the irs. I told them i do not need them to negotiate a payment plan which is something i can do, i need them to negotiate a reduction in the amount due . So far they have done nothing to alleviate my debt . They just keep referring my account to a different agent who then ask me for documents previously submitted and its a recurring cycle with no results. They have yet to indicate what if anything they have done for me other than filing extensions on my tax returns which i did not ask them to do. I feel that i have been subjected to a scam and am contemplating taking legal action.

User's recommendation: stay away from optima.

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ID
#2944710 Review #2944710 is a subjective opinion of poster.
Location
Queens, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor aervice

customer seevicI need a phone call back Ive called for 2 weeks now and no returns my call. Ive received a notice from IRS to level my account

User's recommendation: Never.

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1 comment
#2075495

They never called back or tried to do anything. They are a fraud of a company and should be sued for stealing people’s money.

ID
#2858880 Review #2858880 is a subjective opinion of poster.
Pros
  • Convincing me into doing something for me and my taxes
  • Misrepresented services
  • Ads on tv and radio
Cons
  • Misrepresentation
Loss
$14000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraudulent practice

I am paying Optima tax Relief $3,770.00 to resolve my tax issue, but they have not submitted any paperwork on my behalf to the IRS. I am receiving letters from the IRS along with a payment plan I did not agree to.
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ID
#2654449 Review #2654449 is a subjective opinion of poster.
Service
Optima Tax Relief Tax Resolution
Pros
  • Appeared to be legit
Loss
$2
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Optima Tax Ripped Me Off!

Original review updated by user Jun 05, 2021
Hired Optima tax in July 2020 but had been corresponding with them as far back as May 2020. Paid them $7500 over 10 months and they've produced nothing other than file my 2019 Taxes! They have done NOTHING to negotiate my debt with the IRS nor stop the IRS from...
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ID
#2588849 Review #2588849 is a subjective opinion of poster.
Service
Optima Tax Relief Tax Resolution
Cons
  • Played games
  • Response timing
  • Took 7500 bucks and negotiated nothing with the irs
Loss
$7500
Preferred solution
Full refund
New Reviewer

I was scammed by Optima Tax Relief

I paid OTR $2495.00 for nothing. I had to contact them to find out what was the status of my tax situation. When they finally contacted me they gave me two options, (1) to pay the IRS $190.00 dollars a month or (2) do non collective. This I already knew, I could have worked with the IRS myself. I contacted the Better Business Bureau and Alliance Consumer Business and they either would or could not help me. All I know I've been ripped off. Ms. Pam 706-955-****

User's recommendation: Do not deal with Optima Tax Relief..RUN.

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ID
#2552468 Review #2552468 is a subjective opinion of poster.
Service
Optima Tax Relief Customer Care
Pros
  • Ads on tv and radio
Cons
  • Misrepresented services
  • Make up stuff to scare you even more
  • Communication issues
Loss
$2
Preferred solution
Full refund

Tax Expert Talks

New Tax Season: What Are The Key Changes?

Feb 12, 2021

How to file your taxes? What tax software to use? What’s changed in the tax law? To help you prepare for tax filing season, Pissed Consumer interviewed Jerry Zeigler. Watch his expert tips on tax preparation. Find out how to avoid tax filing mistakes, tax scams, and make the most value of your returns.

Jerry Zeigler
Jerry Zeigler

Jerry Zeigler is an AFC, an Enrolled Agent, and SaverLife financial coach. He has been in the tax field since 2011.

New Reviewer

Lien off my house so I can refinance my house.

I have constantly been calling, no one will return my calls. Ive been told someone will call me back. Ive emailed, and text but still havent heard from anyone. I want to refinance my house and I need to get the lien removed. I need to know what the status of my lien. I have been sending $50 a month to you. I would expect better customer service.
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ID
#2486285 Review #2486285 is a subjective opinion of poster.
Location
Shawnee, Kansas
Preferred solution
Deliver product or service ordered
New Reviewer

Unable to obtain investigation details

DI paid $500 for investigation of unpaid taxes. I was unable to afford the $15K Optima required to file my back taxes. Ive requested on four occasions for a copy of my file or a summary of the findings...and I cant get a call back. I need this information to proceed before a lien or other actions are taken.

User's recommendation: Hire a CPA.

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ID
#2462142 Review #2462142 is a subjective opinion of poster.
Loss
$500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They need to be but out of business CROOKS

They draw you in when trying to get $ from you to pay for their services and are not upfront about total cost. It is a waste of money and I regret paying them because they did nothing for me. I had to call and call and send emails and their response time is horrible. They want to keep switching you from this case member to another. I was unemployment and thought they could get some of my taxes owed eliminated. Call the IRS yourself and work out something with them. I thought I was the ideal candidate being a widow, made payments to the IRS for 8 years and unemployed. Their solution accept the tax lien on my home or pay them $266 per month. That means even though I paid the IRS $ I could never get out of debt with them because of penalties the IRS keeps adding.

User's recommendation: Call the IRS yourself I paid 2000 to Optima and they did nothing for me.

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ID
#2424138 Review #2424138 is a subjective opinion of poster.
Pros
  • Misrepresented services
Loss
$1600
Preferred solution
Full refund

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