Optima Tax Relief Reviews

I spent over 5000 dollars for no resolution California tax are taking money from my check and I still owe the same to the irs what did the money do for me

Inquired about tax help and had me put down $500, then talked about it costing $7000 to resolve all at once.

You cannot represent someone in Colorado, so we cannot proceed; otherwise, I would’ve hired you. Your representative was very honest in explaining this to me.

Just trying to get my record to present to the Irs Im not a pissed customer. I just wanna see about getting my records.

They took my money and now its hard to get in contact with anyone. I several times left messages and no one called me back and when I did speak to Greg Baker he said someone would call and I never got the call.

There was money taken out of my account with no follow-up or no phone calls about my case. Then, since I hadn't heard from them in quite a while, I decided to go with another agency, so I was requesting my refund.

I dont feel good because I havent heard any update on my case, its going on a year and a half now and I would like to get this resolved, my new Email is daworthy@***.com, please delete the old email, this is for team 125, please let me know

Never talk to anybody my phone just beat like an alarm very discouraging about my next phone. Call to you guys.

I am so upset with them they sould of refund our money they got us more interest and penalty with the irs had our case for 3 years and done nothing now they block my phone number because I keep asking for our refund we hired someone eles and they fix our taxes in 30 days we had to pay them to get fix

Review of Optimum Tax Relief

After speaking to my husband when I got home from work, he informed me of the conversation where you mentioned there might be no forgiveness program and that we would need to pay the full amount due to the IRS. This led me to question what evidence was placed forward to the IRS on our behalf.

With all that said, when we signed up with Optimum, we were assured that there would be a solution to our debt problem.

We were assured, that our debt wasn't as bad as others and was manageable. So far, it's been chaos when our taxes were done incorrectly, leading us to have to pay more to the IRS. The contact from the time we signed up to now has been erratic, having to constantly send in new paperwork and hearing the same information over and over again. No one knew the status of our case, and it was only after a very strongly worded email that we got information.

The left hand never knew what the right hand was doing, as proven by how many times we were asked for tax info for already prepared taxes, or a second set of tax paperwork being sent to the IRS making us pay double.

Very simply, we were lied to on this matter and paid for services that cannot be rendered. Countless times of uploading documents that representatives cannot seem to find, and now we are hearing there is no solution, and we have to pay the entire debt to the IRS. In essence, we were fed false hopes. Certainly, it was not told to us that it might be for nothing; otherwise, we'd have not signed that contract and more than likely paid another lawyer to take care of the problem.

We have been paying Optimum a monthly fee since January 2023.

We have paid a significant amount for constant setbacks, a tax-preparing team who botched the taxes, and having to hire a new tax lawyer because of the amount owed, which Optimum knew from the initial phone meeting. Now we might have to possibly pay the full debt to the IRS. Couldn't we have made a payment plan with the IRS ourselves and used that money given to Optimum to pay down our debt? Instead, when we sent you the levy notices, that's when you started working, putting in little effort for the end result to be a hefty payment in five years and the remaining debt, and then being told that's all you can do.

What type of negotiation is that? It definitely wasn't on our behalf because it puts us more in debt.

I should note that we are coming to the end of our payment plan with Optimum, and now we are being told contrary information to what we were told initially by phone conference. Since giving my husband the so-called offer from the IRS, which is no real reduction of our debt and with a payment we cannot afford, we have not heard another word from anyone at Optimum.

Again, unless we reach out to the people we are paying good money to help resolve our IRS issue, we receive no follow-up. The last date of contact was May 23rd, with what I consider an ultimatum because of the finality of how we were spoken to.

Since that date, there has been no contact from Optimum.

To clarify, in over a year we have incurred more debt using their service. We do not have money to throw around needlessly, and this has cut down our income dramatically, yet we paid and on time. For nothing? We no longer have faith in Optimum Tax, and with no solid resolution to our case and still having to pay the same amount in debt that was supposed to be reduced and a high monthly payment that Optimum knows we cannot afford, we hereby state that Optimum Tax Service no longer represents our family in this case.

Optimum essentially cheated a disabled veteran and his family.

After checking the BBB and other reporting agencies, I can see why so many people are asking for their money back, there are lawsuits filed. Nothing you did has helped us in any way, not at all, and my review on BBB will reflect that.