Optima Tax Relief
Reviews and Complaints

After months of complaining about lack of proper tax services (given an unlicensed tax professional) and Optima Eating close to 6000 dollars of my funds while going incommunicado or delivering on any of my requests, optima promises to pay me back fully and then backtracked and offered me a petty amount of 900 dollars after promising in good faith on a recorded line they would pay be back for doing zero support. I felt like I was in a corrupt country dealing with a corrupt company m with no rule of law when I dealt with Optima.

No tax relief given. Company does not have licensed tax professionals. Hired a bunch of scam artists to extract money and do nothing in return.

I called Optima based on their commercials. They have "real " testimonials of customers they have helped lower or erase their tax debt.

Nether happened for us. Taxes and penalties keep accruing while we wait for them to work their magic, which took a year and then nothing. We paid 3500 to have them help us. Please I beg you do not get taken in by this company.

Go to a reputable tax person in your area.

They can do the same thing for way less money! Do NOT USE OPTIMA!!!!!!!

i'm a current customer looking for a status update, also with my current program is 2021 included if not how much more to add it

customer seevicI need a phone call back Ive called for 2 weeks now and no returns my call. Ive received a notice from IRS to level my account

I have paid optima over $15,000 to resolve my tax debt which started at $170,000 two years ago and is now over$200,000. Optima has done nothing to resolve my debt other than to tell me that they can do a payment plan with the irs.

I told them i do not need them to negotiate a payment plan which is something i can do, i need them to negotiate a reduction in the amount due . So far they have done nothing to alleviate my debt . They just keep referring my account to a different agent who then ask me for documents previously submitted and its a recurring cycle with no results.

They have yet to indicate what if anything they have done for me other than filing extensions on my tax returns which i did not ask them to do. I feel that i have been subjected to a scam and am contemplating taking legal action.

I am paying Optima tax Relief $3,770.00 to resolve my tax issue, but they have not submitted any paperwork on my behalf to the IRS. I am receiving letters from the IRS along with a payment plan I did not agree to.

I paid OTR $2495.00 for nothing. I had to contact them to find out what was the status of my tax situation.

When they finally contacted me they gave me two options, (1) to pay the IRS $190.00 dollars a month or (2) do non collective. This I already knew, I could have worked with the IRS myself. I contacted the Better Business Bureau and Alliance Consumer Business and they either would or could not help me. All I know I've been ripped off.

Ms. Pam

706-955-****

I have constantly been calling, no one will return my calls. Ive been told someone will call me back.

Ive emailed, and text but still havent heard from anyone.

I want to refinance my house and I need to get the lien removed.

I need to know what the status of my lien.

I have been sending $50 a month to you. I would expect better customer service.

They draw you in when trying to get $ from you to pay for their services and are not upfront about total cost. It is a waste of money and I regret paying them because they did nothing for me.

I had to call and call and send emails and their response time is horrible. They want to keep switching you from this case member to another. I was unemployment and thought they could get some of my taxes owed eliminated. Call the IRS yourself and work out something with them.

I thought I was the ideal candidate being a widow, made payments to the IRS for 8 years and unemployed.

Their solution accept the tax lien on my home or pay them $266 per month. That means even though I paid the IRS $ I could never get out of debt with them because of penalties the IRS keeps adding.

DI paid $500 for investigation of unpaid taxes. I was unable to afford the $15K Optima required to file my back taxes.

Ive requested on four occasions for a copy of my file or a summary of the findings...and I cant get a call back. I need this information to proceed before a lien or other actions are taken.

I contacted Optima for tax help and I feel I was lied to and cheated . After paying them the $ 1,200.00 to take my case they said they had to review it .

After the review they charged me $ 4,550.00 more and didn't save me one cent . They cover themselves by using vague answers and make sure you understand you can't hold them accountable . They offered me a refund of $ 1,250.00 if I promised to keep my mouth shut and not give them a bad review . I didn't take the refund .

So basically cost me $ 5,550.00 more to get Optima involved and still had my tax liability . Fair warning they are professional liars and thieves .

They reached out to me and offered a $ 1600 rebate, but I would have to take down my negative reviews. I declined.

Their offer was not an adequate amount to satisfy Optimas lack of proper representation, communication, not adhering to company advertisements, offering no appealing tax solutions, and therefore their lack of providing us with any type of tax freedom. Their lack of honesty about asking the IRS for an OIC is simply appalling. The last person I spoke to also confirmed that this was not done. Their co-founder publishes that Optima has a philosophy to deliver excellence for every client, every time, no exceptions.

We bought their misleading information and were and are sorely disappointed with this company.

Thus , I would rather sound out on this fraudulent company every chance I get in hopes of saving others time and money thinking this company will help. Wont happen!!